A “four-peat” in KLAS

Sectra ranked #1 in customer satisfaction worldwide

Sectra PACS ranked “Best in KLAS” for four consecutive years: 2013, 2014, 2015/2016 & 2017

Sectra PACS has again been awarded “Best in KLAS” for highest customer satisfaction. It is the fourth consecutive year for the title in the US and the third continuous global title.

Torbjörn Kronander, President and CEO of Sectra, comments:

To receive these accolades from users all over the globe, demonstrates the quality of our people and our software, regardless of where in the world or where in the hospital these customers work. It also shows our dedication to making our customers successful in every discipline we choose to enter—in radiology as well as in the broader field of enterprise imaging.

This is an excellent, solid product with superior service and support. It is highly intuitive for all users. Sectra is an innovative and progressive company. I recommend them as a PACS company to all my peers.

Manager/Analyst June 2016 on the KLAS website (data.klasresearch.com/products/comments/1816)

I am very pleased with Sectra. I am pleased with their product, their support, and their willingness to take feedback and act on it. The application support people, help desk people, engineers, training people, and salespeople are obviously knowledgeable and passionate about Sectra PACS. I highly recommend Sectra PACS.

Manager/Analyst January 2016 on the KLAS website (data.klasresearch.com/products/comments/1814)

Sectra’s KLAS scores

The KLAS evaluation is divided into five key performance categories. In all five categories, Sectra performs well above market segment averages. The detailed results and customer comments show that Sectra customers applaud the stability and usability of Sectra PACS, the quality of implementation and training as well as Sectra’s service organization.

  • Sales & Contracting: Product works as promoted, worth the money.
  • Implementation & Training: Quality and effectiveness of implementation and training.
  • Functionality & Upgrades: Overall product quality, ease of use, supports interoperability goals.
  • Service & Support: Quality and effectiveness of post implementation support, proactive service, keeps all promises.
  • General: Likely to recommend to a peer, buy-again propensity, overall satisfaction, drives tangible outcomes

What is KLAS?

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. To learn more about KLAS and their reports, visit www.KLASresearch.com.